How to be a successful Executive Assistant

This course will help you to better understand the environment of your company, the strength and opportunity to be a successful Executive Assistant

COURSE OBJECTIVES

This course will help you to better understand the environment of your company, the strength and opportunity to be a successful Executive Assistant. You will learn tools and techniques that develop your communication skills, self-confidence and assertiveness, so that to deal with wide range of challenging situation.

AGENDA

Understand the environment of the company and the role of an Executive Assistant in the company

• Understand the corporate culture of your company
• The relationship with your manager and your peers
• The strength & opportunity of an Executive Assistant
• What is your goal in your career path? Where stand your motivation?

The main tasks of an Executive Assistant and skill & qualities of a good Executive Assistant

• The main tasks and characteristics of being an Executive Assistant
• Skill & qualities required of a competent Executive Assistant
• Find out your strengths and points of improvement

How to improve your work efficiency?

• Improve your Time organization
• Managing your own time
• Managing your manager's time
• Managing priorities when multiples tasks

An effective communication

• Verbal & Non-verbal communication
• Key factors of an effective communication
• Deep and effective listening
• Express yourself clearly and with confidence
• Art of questioning
• How to say “NO”

What communication skills an Executive Assistant needs to have?

• Build up a successful relationship with your manager
• Understand your manager's needs and expectation
• Different style of communication for different type of manager
• Different way of communication between Chinese and Western manager
• Business writing: DO and Don't Do

Manage your emotions, deal with pressure and conflict situation

• Build up your self-confidence
• Understand the origin of the conflict, understand others emotions
• Cope with other's critics and reproaches
• Set you own objectives, and your action plan

METHOD

This course is based on a practical approach with individual exercise & test, group game, and realistic case studies.

WHO SHOULD ATTEND?

Executive assistants who want to develop their professional capabilities, fulfill their tasks more effectively, and improve their communication skills.

REGISTRATION

Please contact sh-hr@ccifc.org to complete your registration

Speaker(s)

Ms. Irène LIGraduated from HEC

Event Location