[Online Training] Business Email Writing 高效商务英语邮件沟通

This training is conducted in Chinese. 本次课程用中文授课。

Course Context 课程介绍

商务英文邮件沟通是职场沟通中最普遍、便捷且成本最低的沟通方式。本课程将主要从邮件的创建、邮件内容的结构、邮件有效沟通方式，以及如何处理一些不同场景的邮件等方面进行讲解。

Email communication is the most common, convenient and lowest cost communication method in workplace communication. This training will mainly explain the structure of e-mail content, effective e-mail communication methods, and how to reply in different scenarios.

Course Objectives 课程目标 

  - 深挖邮件沟通的战略意义和思考策略

  - 使用PASS模型架构邮件，CLCL模型，AAA模型

  - 使用基于7C高效沟通的方法进行邮件沟通

  - Learn the thinking strategy into e-mail communication
  - Learn how to use PASS model, CLCL model, and AAA model
  - Learn how to use 7C communication methods in Email communication

Course Outline 课程大纲

模块一：邮件沟通的战略分析

Module I: Strategic analysis of e-mail communication

·  沟通双方的势能分析，资源分析

·  邮件沟通的目的分析

·  邮件沟通的AIM策略分析模型讲解

·  Energy analysis and resource analysis 

·  Purpose analysis of email communication

·  Explanation of AIM strategy analysis model in Email communication
 

模块二：邮件的标题

Module II: Message title

·  标题的战略意义

·  如何打造更有价值，有意义的标题 

·  Strategic significance of the title

·  How to create valuable and meaningful titles
 

模块三：邮件内容的结构分析

Module III: Structure analysis of mail content

·  邮件内容的基本结构：PASS模型、CLCL结构性思维模型、AAA处理敏感邮件模型

·  分析商务邮件沟通的结构，具体分析使用场景，典型英文邮件写作案例分析
 

·  Basic structure of e-mail content: PASS model, CLCL model and AAA model.

·  This part will analyze the structure of business e-mail communication with typical English E-mail writing cases

模块四：邮件的有效沟通方法

Module IV: Effective communication method of e-mail
 

·  高效沟通的7C原则，并运用于邮件写作：邮件沟通的完整、清晰、正确、语调、具体、体贴、简洁

·  The 7C principle: Complete, Clear, Correct, Specific, Considerate and Concise

模块五：英文的使用

Module V: Grammar and verbs

·  提高英文写作的方法：词汇、逻辑、语法等其他具体方法

·  Ways to improve English Writing: vocabulary, logic, grammar and other specific methods

模块六：挑战邮件场景沟通

Module VI: Tips for the challenge situations

·  如何应对投诉邮件
·  如何回复“坏消息”邮件
·  如何处理“反复沟通”型邮件

·  How to deal with complaint emails
·  How to reply to "bad news" emails
·  How to deal with "repeated communication" emails