Why attend this course
International business emails are challenging because oftentimes the written word is the basis for all their business relationships. There is no tone of voice, body language, eye contact, timing, etc to help you build rapport with your receiver. In today’s world that means understanding both company and country culture, using EQ (Emotional Intelligence) and CQ (Cultural Intelligence) to convey and receive messages. It also means using language and vocabulary in a powerful, yet polite way.
Who Should Attend
Professionals in a variety of fields who are seeking to improve their Business Writing skills so that they can increase engagement, cooperation, and persuasion so that they can perform their tasks more efficiently, effectively, and effortlessly.
This is most needed in international companies where the preferred company language is not the mother tongue of the staff. This training program will be customized to the level of the participants and their specific roles at work.
What you will learn
In this course, students will learn and practice writing habits, techniques, and best practices that will help them communicate more effectively, efficiently, and effortlessly.
Through role plays and practice sessions, you’ll apply the theory to practical situations faced regularly on the job.
Morning session
PLAN
Pre writing considerations
Reason,Reader, Results
Brainstorming
Mind mapping and target method
DRAFT
Style
Choosing the appropriate voice and style
Culture
East & West comparison
Writing to an international audience
Structure
The SPINS method
Salutations
How to open and close your email
Afternoon session
FINALIZE
5 C's of good writing
Clear, Correct,Concise,Complete,Courteous
Common errors
Spelling,Grammar,Vocabulary,Chinglish
Tone
Common mistakes that negatively affect your tone
Persuasive Writing
Specific Writing
Apologizing,giving bad news,and other unique circumstances
Question and answer session
Answers to your personal business writing questions
Final Writing Practice
Please send e-mail to sh-training@ccifc.org
Event Location
