Communication Essentials for Support Staff 沟通技巧(针对支持人员)

Online Training,

Event language(s)

Price: 900 RMB for Members
1100 RMB for Non-Members

* All taxes included prices


Event ended.

In this live online workshop, give your supporting staff the opportunity to build their skills covering communication skills, problem solving, and time management to further empower independent work.
Participants will engage in practical activities and be given tools applicable to their daily jobs and build confidence to enhance representation of organizations and themselves.
Through relevant and useful content, online group discussions, case study analysis, and trainer-reviewed homework exercises, participants will receive valuable feedback and complete the course with a continued action plan.


Course Objectives 课程目标:

  • Understand clearly the communication role
  • Problem identification and generating solutions
  • Build confidence communicating with different people
  • Communicating effective messages
  • Assertiveness
  • Methods of Prioritization
  • Developing a new level of business professionalism
  • 清晰理解沟通角色
  • 确认问题并形成解决方案
  • 树立和不同人沟通的自信心
  • 传达有效信息
  • 自信心重塑
  • 确定优先级的方法
  • 提高商务专业素养到一个新的水准

Course Format 课程形式:

My communication style: self analysis
Case study reading: preparation for group discussions

我的沟通风格: 自我分析
案例导读: 为小组讨论做准备

Post-training exercises:
Goal setting
Email post-assignment and feedback

Email 课后任务并反馈

Course Outline 课程大纲:

08.25 – 2:00PM-4:00PM Session 1 (2 hours) 
My role and communication 我的角色和沟通技巧

  • What is communication
  • Barriers to communication 
  • Asking the right questions 
  • Defining ‘MY ROLE”
  • Saying no and prioritising
  • Expected professionalism
  • 什么是沟通
  • 沟通的障碍
  • 问“正确”的问题
  • 定义 “我”的角色
  • 学会说不,制定优先级
  • 期望的职业化

08.26 – 2:00PM-3:30PM Session 2 (1.5 hours)
Dealing with challenging situations 我的角色和沟通技巧

  • Delivering effective messages
  • Planning your message to deliver constructive solutions
  • Communication styles: understanding how to deliver messages to suit the receiver
  • Adapting to communication styles
  • 什么是沟通
  • 沟通的障碍
  • 问“正确”的问题
  • 定义 “我”的角色
  • 学会说不,制定优先级
  • 期望的职业化

08.27 – 2:00PM-3:30PM Session 3 (1.5 hours) 
Time Management and Priorities 时间管理和优先级 

  • What is Time Management?
  • Strategies for Priorities
  • Filtering work
  • Sharing deadlines
  • Offering alternatives to taking on more work
  • 什么是时间管理?
  • 优先级策略
  • 分享截止日期
  • 提供可选方案以承担更多工作


Who should attend? 受众群体

Target audience: Administrative Staff, Executive Assistants, Office Managers, Team Assistants
目标学员: 行政人员,总裁助理, 办公室人员, 团队助理


Agenda 课程安排:

Date: August 25th, 26th, 27th
Language: Chinese
Venue: Online training
The connection information will be sent to you by e-mail a few days before the training
Price: 900 RMB for Members | 1100 RMB for Non-Members


Registration 报名:

Please scan the QR code or send e-mail to bj-training(@) to register.


Please scan the QR code or send e-mail to to register.

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