塑造职场沟通力：高效沟通的思维与技巧 Building your communication ability: The idea and skill for efficient communication

课程简介

本课程旨在培训课堂中创建出愉快高效的沟通氛围，帮助学员在演练的过程中实现自我反思，了解自己沟通方面的行为习惯，从中理解并提升个人的沟通行为和沟通意识，学会以合适的行为影响他人，拓展沟通行为库，实现更高效的沟通

About this training：

This training will help you optimize your communication behavior, and realize more efficient communication. We will create a pleasant and efficient communication atmosphere, help you make self-reflection, understand your communication habits, improve your communication behavior and awareness, and learn to influence others with appropriate behavior.

课程亮点

• 借助模型清晰认识沟通中的困难点
• 真实沟通情境 & 案例演练
• 线上练习、讨论及分享

Highlights:

Understand the difficulties in communication with communication model,

Real communication situation & Case practice

Online practice, discussion and sharing

课程目标：

• 能够多视角、多维度理解沟通行为
• 掌握基础沟通技巧，有效应用倾听与提问技术，助力合作
• 正确理解沟通误区，促进信任建立
• 掌握高效传递正/负向反馈的方式

Course objectives:

Understand communication behavior from multiple perspectives and dimensions

Master basic communication skills, apply listening and questioning technology to help cooperation

Understand the misunderstanding of communication and promote trust building

Master the way to transfer positive / negative feedback efficiently

课程安排：

模块一 沟通原理（约 1 小时）

课程安排简介

沟通模型

体验练习：沟通的四项基本原则

Part I The Principle of Communication (1 hr)

Introduction: training arrangement

Communication model

practice: four basic principles of communication

模块二 倾听与提问（约 2 小时）

倾听的 LSA 模型总结内容与情感

开放式与封闭式问题

让人走远的问题和让人走近的问题对人的问题和对事的问题

讨论与分享：我的工作情境中如何应用倾听和提问技巧

Part II Listening and Questioning (2 hrs)

LSA listening model： Summary content and emotion

Open and closed questions

Two kinds of problem：let people go far or get close

Discussion and Sharing:  How to use listening and questioning skills in work

模块三 沟通频道（约 4 5 分 钟 ）

误解产生的原因

沟通的四个频道

反思与分享：我们工作中如何更好地同频沟通

Part III Communication channel (about 45 minutes)

The causes of misunderstanding

Four communication channels

Reflection and sharing

模块四 信任要素（约 4 5 分 钟 ）

何为信任

信任的表现

信任的大树（四要素）

Part IV The Elements of trust (about 45 minutes)

What is the real trust?

The expression of trust

Four element of trust

模块五 反馈技巧（约 2 . 5 小时）

体验练习：什么是反馈认知的 DIE 模型

正向反馈和负向反馈

如何给反馈更有效：IIU 模型

如何接受反馈：接受一个礼物反馈的情境演练

Module 5 Feedback skills ( 2.5 hrs)

Practice: The Die model of feedback cognition

Positive and negative feedback

How to give feedback effectively : IIU model

Practice: How to receive feedback

模块六 总结与分享

Q & A

行动计划：我会怎么做？

评估与反馈

Module 6 summary and sharing

Q & A

Action plan

Assessment and feedback

Speaker(s)

吴涛 WU TaoTrainer