The retail industry has undergone several major transformations, challenges, and disruptions during the past 20 years. Several external factors shaped this transformation such as macroeconomic conditions, demographic changes, evolutions in consumer behavior and the democratization of new technologies.
The pandemic added fuel to the fire. How to manage your business during the post-pandemic time? How to stay competitive in this rapidly changing world? “Unified Customer Experience & Management” is the answer.
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