Unified Customer Experience & Management: The Next Level of Retail

The retail industry has undergone several major transformations, challenges, and disruptions during the past 20 years. Several external factors shaped this transformation such as macroeconomic conditions, demographic changes, evolutions in consumer behavior and the democratization of new technologies.

The pandemic added fuel to the fire. How to manage your business during the post-pandemic time? How to stay competitive in this rapidly changing world? “Unified Customer Experience & Management” is the answer. 

SPEAKERS

Charles Han

Director, Consumer Goods and Retail Industry

BearingPoint

Fiona Jin

Manager, Customer & Growth Service Line

BearingPoint

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INSCRIPTION

Free to CCI FRANCE CHINE members

100 RMB for Non members

Please scan or hold on the QR code to register

Event Location