The role of digitalization in B2B Services

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Bureau Veritas, GSN, and Suez share their insights on transforming their business through digitalization.


Digitalization is prevalent in consumer-facing businesses, and we are getting used to the competition between brands to offer digital services. But does that mean that companies offering business to business services are doomed to stay “old school” with the systems they use and the way they interact with their partners?


2020 is a year of risks and opportunities. When it is no longer possible to wait for your competitors to make the first move, what digital game-changers will make the difference?


Our panel members represent TIC (Test, Inspection, and Certifications) services, FM (Facility Management) services, and industrial waste treatment services. They will share openly :
- The challenges met by the B2B services companies in 2020 and digital responses to those.
- Opportunities created by digital solutions and how to seize them.
- Digitalization as a vector of business transformation and growth.



Head of Administration

GSN Property Services

Civil Engineer, Benoît started his career in Beijing where he participated in construction work for the embassy in 2010. He joined GSN Property Services in 2012 as operations director for the Shanghai region  before serving as Head of Administration and Finance since 2014.
Being a supporter that technology can improve the most traditional industries of services, Benoît is constantly searching for available innovation or best practices to adopt at GSN to improve the quality of their customer services, or the efficiency of internal operations.


Benjamin Chan
Business Line Director
Suez NWS


Benjamin CHAN PIU graduated in 1996 from Audencia Business School, and worked for Rhodia on assignments in China and the US. He joined Suez in 1999, where he has accumulated 20 years of experience in waste management and soil remediation, successively based in France, South Korea and China. Since 2015, he holds the position of Business Line Director for Suez Recycling & Recovery Asia, in charge of hazardous waste management and industrial cleaning.


Nicolas Girard
Vice President
Bureau Veritas

Nicolas has 20 years experiences in product testing, inspection and certification with global organization. He has studied and started his carrier in France as marketing manager. Relocated in china since 2009 he build up experience in key account manager and evolve as Strategic business unit owner for Asia and in meantime lead the global technology service line.



Guillaume MALLET
Sales Engineering and System Architect
System in Motion


Guillaume Mallet graduated from Supelec in 2009, specialized in Information Systems, and he has been based in Shanghai since. Guillaume has been helping many companies, including ETAM, Bureau Veritas, Remy Cointreau, and Lesaffre, to modernize their Information Systems and business work processes as an Account Director.
Leveraging classic Enterprise Software (ERP, POS, E-Commerce) implementation, integrating new technologies (Mobile tools, QR Tracking, Machine Learning), he aims at being the link between business and technology. He always thinks of innovating ways to create value out of corporate data and its people.






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