[Online Training] Business Email Writing 高效商务英语邮件沟通

Language: Chinese

Price:
CCI FRANCE CHINE Members: 980 RMB
Non-Members: 1180 RMB

Registration will open soon

*please note that booking the event in your calendar does NOT mean that you are registered. You need to register first if you want to attend an event.

This training is conducted in Chinese. 本次课程用中文授课。

 

Course Context 课程介绍

商务英文邮件沟通是职场沟通中最普遍、便捷且成本最低的沟通方式。本课程将主要从邮件的创建、邮件内容的结构、邮件有效沟通方式,以及如何处理一些不同场景的邮件等方面进行讲解。

 

Email communication is the most common, convenient and lowest cost communication method in workplace communication. This training will mainly explain the structure of e-mail content, effective e-mail communication methods, and how to reply in different scenarios.

 

Course Objectives 课程目标 

  - 深挖邮件沟通的战略意义和思考策略

  - 使用PASS模型架构邮件,CLCL模型,AAA模型

  - 使用基于7C高效沟通的方法进行邮件沟通

 

  - Learn the thinking strategy into e-mail communication
  - Learn how to use PASS model, CLCL model, and AAA model
  - Learn how to use 7C communication methods in Email communication

 

Course Outline 课程大纲

 

模块一:邮件沟通的战略分析

Module I: Strategic analysis of e-mail communication

 

·  沟通双方的势能分析,资源分析

·  邮件沟通的目的分析

·  邮件沟通的AIM策略分析模型讲解

 

·  Energy analysis and resource analysis 

·  Purpose analysis of email communication

·  Explanation of AIM strategy analysis model in Email communication
 

模块二:邮件的标题

Module II: Message title

 

·  标题的战略意义

·  如何打造更有价值,有意义的标题 

 

·  Strategic significance of the title

·  How to create valuable and meaningful titles
 

模块三:邮件内容的结构分析

Module III: Structure analysis of mail content

 

·  邮件内容的基本结构:PASS模型、CLCL结构性思维模型、AAA处理敏感邮件模型

·  分析商务邮件沟通的结构,具体分析使用场景,典型英文邮件写作案例分析
 

·  Basic structure of e-mail content: PASS model, CLCL model and AAA model.

·  This part will analyze the structure of business e-mail communication with typical English E-mail writing cases

 

模块四:邮件的有效沟通方法

Module IV: Effective communication method of e-mail
 

·  高效沟通的7C原则,并运用于邮件写作:邮件沟通的完整、清晰、正确、语调、具体、体贴、简洁

·  The 7C principle: Complete, Clear, Correct, Specific, Considerate and Concise

 

模块五:英文的使用

Module V: Grammar and verbs

 

·  提高英文写作的方法:词汇、逻辑、语法等其他具体方法

·  Ways to improve English Writing: vocabulary, logic, grammar and other specific methods

 

模块六:挑战邮件场景沟通

Module VI: Tips for the challenge situations

 

·  如何应对投诉邮件
·  如何回复“坏消息”邮件
·  如何处理“反复沟通”型邮件

 

·  How to deal with complaint emails
·  How to reply to "bad news" emails
·  How to deal with "repeated communication" emails

 

Facilitator 讲师

刘思玥 Allen LIU

职业中文和英文演讲培训师/演讲教练、商务英语高级讲师。他的培训经验非常丰富,曾经多次对国企、外企、私企的基层员工、管理层进行职场演讲、汇报、沟通表达培训、教练和辅导,并受到了一致的好评。他也曾就职于华为,中兴通讯,EMC 戴尔,宏利金融。

 

Registration 课程报名

Please scan the QR code or click here to register.

请扫描二维码或点击此处报名。

The connecting processes will be sent by email after registration | 报名成功后会发送网课登录信息到邮箱。

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