Training - Retail Lab Connecting Innovation with Experience

April 12, 2018




In a rapidly evolving marketplace retailers must be on the lookout for new trends and avenues to maintain their relevance. The power has shifted to the consumer, they get to decide how, when and what they purchase. As a result, brands' success can only come from outstanding customer experience. This workshop will give you some tools to start designing a new consumer journey.


  • Assess the consumer journeys of different brands – guided every step of the way by CEO, Stephane Monsallier
  • Identify friction points, inspired by current experiences
  • Create relevant scenarios that would improve such experiences
  • Share inspirations and discuss why some work and why some don’t


Despite the fact that we specialize in technology, at Shops of the Future, we want retailers to understand that tech does not matter. Too many companies – brands and retailers – are avidly looking for game-changing technologies, but we are suggesting a different approach that is right for your brand, but not for the tech companies. This four-hour workshop’s goal is for you to leave with a true understanding of what retail innovation means…

  • To increase customer loyalty
  • To increase operational efficiency
  • To improve customer service
  • To assess innovative technology
  • To optimize omnichannel


Stephane Monsallier
CEO,Founder of Shops of the Future, System in Motion

Stephane Monsallier CEO and founder of Shops of the Future and System in Motion. With more than 20 years of experience in I.T., he has now turned his attention to the retail sector to create a bridge between technical innovation and customer experience.


Date : Thursday, 12th of April, 2018
Time : 9:00 am to 1:00 pm
Participants : 6 to 12
Language : English



CCI France Chine Member : RMB 1 494* (*All tax included)
Non-Member : RMB 1 793* (*All tax included)
*The price includes: training fees, educational material, coffee breaks and lunches
*subject to 6.72% V.A.T.



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If you want to register to this training, please fill up the following registration form. You will receive a confirmation mail in the upcoming days.


Registration form

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