Training - How to work effectively in a Multinational environment

April 25, 2018




Day one 

Part I. - An overview of different theories about cultural studies :

  The Concept of Culture ( Human nature, culture and personality) 

  Where Do We See The Cultural Differences? (“onion” diagram)

  Why Is Culture Important? ( The Iceberg Theory Of Culture)

  The cultures dimensions of Hofstede


Part II. - Understand different cultures through studying the Culture Map


1. Understand the culture difference between Chinese and Westerners from 5 aspects: (through daily life) 

  Manner of speech and usual behavior 

  Value and ethical standards 

  Social relationship 

  Etiquette and courtesy

  Customs and habits 


2. Confront the culture difference in working place 

  Hierarchy, power v/s Equality

  Rules, principles v/s specific points

  Nature of the relationship in business 

  Time concept- scheduling

  Different approaches to give feedback

  Expression of agreement and disagreement 


Day two 

Part III. – Better communication skills at work


1. What is effective communication

  Verbal & non verbal communication (HC vs LC)

  Key points of an effective communication 

  Traps & barriers in communication 

  DESC model (or NVC model) for a better communication 


2. An effective communication based on knowing yourself and respect others

  What do you know about yourself?

  How are you perceived by others?

  Build up your own positive image

  Different ways of persuading

  Enhance your self-confidence & Assertiveness 


Part IV. Communicate more efficiently in a multinational context 


  Express your opinion directly

  Manage your emotions

  How to manage a conflict? 

  How to face to criticism? 

  How to say “No” 

  Know what you are expected by your Western peers or business partners


Conclusion : (feed-back, Q&A, sum up) 



This course is based on a practical approach with individual exercise & test, group game, and realistic case studies.



Irène LI 

Graduated from HEC (Hautes Etudes Commerciales), a leading European business school, and IFP (Institut Francais de Presse). Over 20 years of working experience both in France and in China.
毕业于巴黎高等商学院(HEC PARIS,欧洲领先的商学院)和IFP(Institut Français de Presse),具有在中国和法国超过20年的工作经验。 

Irene started her career in China Ministry of Commerce, at Foreign Assistance Department, in charge of cooperation project management, feasibility studies with West African countries. This first working experience gave her chance to discover several African countries by many business trips, and also allowed her to know European Community due to 6 months of work in the European Commission in Brussels.

The fact that she has lived in France and Europe for more than a dozen of years, combined with her rich working experience at senior level, has allowed her a deep understanding of western values, particularly the western strategic way of thinking and the code of conduct. In addition to her innate Chinese cultural heritage, she has accumulated a wealth of culture and developed her unique approach to different issues.

Her programs focus on personal development in professional environment, and cover different fields such as assertiveness and self-confidence development, career reorientation, conflict management and cross-culture communication, etc.

She is fluent in Chinese, French and English


Date: Wednesday, 25th & Thursday, 26th of April 2018
Time: From 9:00 am to 5:00 pm
Venue: CCI France Chine Shanghai
Language: Chinese


CCI France Chine Member:
5 870 RMB* (All tax inculded) 
6 937 RMB* (All tax inculded)




If you want to register to this training, please fill up the following registration form. You will receive a confirmat ion mail in the upcoming days.


Registration form

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