Training - Executive Assistant

April 18, 2018

Shanghai

 

COURSE OBJECTIVES 

This course will help you to better understand the environment of your company, the strength and opportunity to be a successful Executive Assistant. You will learn tools and techniques that develop your communication skills, self-confidence and assertiveness, so that to deal with wide range of challenging situation.

 

OUTLINE

 Day 1

Understand the environment of the company and the role of an Executive Assistant in the company

  • The relationship between the Executive Assistant, and the manager
  • The relationship with yours peers
  • The strength of an Executive Assistant

The main tasks of an Executive Assistant

  • Office management
  • Meeting and business trip scheduling
  • Paperwork
  • Assisting manager in coordination with other departments

Skills and qualities of a good Executive Assistant

  • Ability to execute
  • Ability to coordinate
  • Good awareness and judgment
  • Good communicator
  • Resilience to difficulty and stress

How to improve your work efficiency?

  • Improve your Time organization
  • Managing your own time
  • Managing your manager's time
  • Managing priorities when multiples tasks

Day 2

What communication skills an Executive Assistant needs to have?

  • Build up a successful relationship with your manager
  • Understand your manager's needs and expectation
  • Effective listening
  • Ability to express
  • Ability of analysis and coordination

An effective communication

  • Verbal communication
  • Non-verbal communication
  • Different style of communication for different type of manager
  • Different way of communication between Chinese and Western manager
  • Business writing : DO and Don't Do

Manage your emotions, deal with pressure and conflict situation

  • Build up your self-confidence
  • Understand the origin of the conflict, understand others emotions
  • Cope with other's criticises and reproaches
  • Set you own objective

 

WHO SHOULD ATTEND

Executive assistants who want to develop their professional capabilities, fulfill their tasks more effectively, and improve their communication skills.

This course is based on a practical approach with individual exercise & test, group game, and realistic case studies.

TRAINER

Irène LI 
李平

Graduated from HEC (Hautes Etudes Commerciales), a leading European business school, and IFP (Institut Francais de Presse). Over 20 years of working experience both in France and in China.
毕业于巴黎高等商学院(HEC PARIS,欧洲领先的商学院)和IFP(Institut Français de Presse),具有在中国和法国超过20年的工作经验。

Irene started her career in China Ministry of Commerce, at Foreign Assistance Department, in charge of cooperation project management, feasibility studies with West African countries. This first working experience gave her chance to discover several African countries by many business trips, and also allowed her to know European Community due to 6 months of work in the European Commission in Brussels.
李平在中国商务部对外援助司开始她的事业,主要负责合作项目的管理和与西非国家合作的可行性调查。在她的第一份工作中,她有幸在多次的出差中了解数个非洲国家,并且在布鲁塞尔欧洲委员会工作的六个月中也使她了解欧洲社会。

The fact that she has lived in France and Europe for more than a dozen of years, combined with her rich working experience at senior level, has allowed her a deep understanding of western values, particularly the western strategic way of thinking and the code of conduct. In addition to her innate Chinese cultural heritage, she has accumulated a wealth of culture and developed her unique approach to different issues.
她在法国和欧洲生活十多年的经验以及她丰富的高层职位工作的经历,使他对西方价值,特别是西方战略式思考模式和西方管理行为方式有很深的了解。加上她与生俱来的中国文化底蕴,她累计了大量的文化财富并且发展出一套独有的待人处事方法。

Her programs focus on personal development in professional environment, and cover different fields such as assertiveness and self-confidence development, career reorientation, conflict management and cross-culture communication, etc.
她的培训项目着重于职业环境中的个人发展并且覆盖多个不同领域,例如果断和自信发展、职业生涯规划、冲突矛盾管理和跨文化交流等等。

She is fluent in Chinese, French and English.
她的中文、法文和英文都十分流利。

 

AGENDA

Date : Wednesday, 18th & Thursday, 19th of April 2018
Time : 9:00 am to 5:00 pm
Participants : 6 to 12
Language : Chinese

 

FEES

CCI France Chine Member : RMB 5 870* (*All tax included)
Non-Member : RMB 6 937* (*All tax included)
*The price includes: training fees, educational material, coffee breaks and lunches
*subject to 6.72% V.A.T.

WECHAT REGISTRATION

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If you want to register to this training, please fill up the following registration form. You will receive a confirmation mail in the upcoming days.

Contact: sh-training@ccifc.org

Registration form

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