Qingdao Training - Empowering your executive assistant

September 26, 2017

 

Course objectives:

In this two day workshop, give your Executive Assistant the opportunity to build their skills covering time management, problem solving, business writing and communication skills to empower them to work independently. More importantly, to become the first line of defense against the innumerable distractions in your supervisor's everyday work life. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.

-Problem Identification and Generating Options and Solutions

-Effective Method of Writing Emails

-Taking and passing effective messages

-Assertiveness

-Methods of Prioritization

Empowering your EA has been delivered to over 2500 Executive Assistants with great feedback from participants and their leaders.

 

Who should attend?

Personal and Executive Assistants with experience assisting Managers and Executives. Office Managers, Secretaries, Administrative Assistants and Receptionists who provide administrative support to personnel and teams.

Course outline:

Day 1

Morning – Clear Communication

- What is communication

-Barriers to communication

-Asking the right questions

-Key communication skill

-Problem solving

-Defining ‘MY ROLE”

Afternoon - Dealing with Problems Effectively

-Delivering effective messages

-Agreeing and Disagreeing

-Learning to say “No”

-Influencing and Assertive communication

-Planning your message to deliver constructive solutions

-Changing communication tone to suit your receiver

 

Day 2

Morning – Time Management and Priorities

-What is Time Management?

-Strategies for Priorities

-Filtering work

-Sharing deadlines

-Offering alternatives to taking on more work

Afternoon – Business Writing

-Email tips

-Email structure

-Having an assertive tone in emails

-Influencing to get action from others

-Stress deadline

 

Facilitator:

 

Alistair McArthur

During his 17 years being based in China, Mr. McArthur has trained thousands of executives and staff around Asia and in China. He is a Certified Facilitator of the Strength Deployment Inventory (SDI) focusing on improving relationships through increased understanding and effective personal and professional communication.

He has managed international teams and is now sharing his knowledge to develop interpersonal skills, and leadership, while also working with organizational leaders to improve stakeholder communication and service.

 

Date:

September 26 - September 27, 2017

Tuesday - Wednesday

 

Time:

9:00 - 17:00

 

Price:

4000 RMB / Members

4500 RMB / Non members

* Price including 6.72 % VAT, includes course materials.

 

Minimum number of attendees:

5

 

Certificate:

Certificate of Completion is provided.

 

Venue:

Qingdao - HYATT REGENCY HOTEL

88 Donghai East Road, Qingdao, Shandong

 

Language:

EN

 

In order to participate in this training, please register before September 20 at 17:00. To register, fill in the form below:

Registration form

La date limite de l'événement est passée

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