Training - Empowering your executive assistant

September 07, 2017


Course objectives:

In this two day workshop, give your Executive Assistant the opportunity to build their skills covering time management, problem solving, business writing and communication skills to empower them to work independently. More importantly, to become the first line of defense against the innumerable distractions in your supervisor's everyday work life. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.

-Problem Identification and Generating Options and Solutions
-Effective Method of Writing Emails
-Taking and passing effective messages
-Methods of Prioritization

Empowering your EA has been delivered to over 2500 Executive Assistants with great feedback from participants and their leaders.

Who should attend?

Personal and Executive Assistants with experience assisting Managers and Executives. Office Managers, Secretaries, Administrative Assistants and Receptionists who provide administrative support to personnel and teams.

Course outline:

Day 1
Morning – Clear Communication
- What is communication
-Barriers to communication
-Asking the right questions
-Key communication skill
-Problem solving
Defining ‘MY ROLE”
Afternoon - Dealing with Problems Effectively
-Delivering effective messages
-Agreeing and Disagreeing
-Learning to say “No”
-Influencing and Assertive communication
-Planning your message to deliver constructive solutions
Changing communication tone to suit your receiver

Day 2
Morning – Time Management and Priorities
-What is Time Management?
-Strategies for Priorities
Filtering work
Sharing deadlines
Offering alternatives to taking on more work
Afternoon – Business Writing
Email tips
-Email structure
-Having an assertive tone in emails
-Influencing to get action from others
-Stress deadline



Alistair McArthur
During his 17 years being based in China, Mr. McArthur has trained thousands of executives and staff around Asia and in China. He is a Certified Facilitator of the Strength Deployment Inventory (SDI) focusing on improving relationships through increased understanding and effective personal and professional communication.
He has managed international teams and is now sharing his knowledge to develop interpersonal skills, and leadership, while also working with organizational leaders to improve stakeholder communication and service.


September 7 - September 8, 2017

Thursday - Friday


9:00 - 17:00


4000 RMB / Members

4500 RMB / Non members

* Price including 6.72 % VAT, includes course materials.

Minimum number of attendees:



Certificate of Completion is provided.


Landmark Tower II Unit 0830 8, North Dongsanhuan Road Chaoyang District, Beijing





You need more information about our trainings in Beijing? Please contact us:

Marielle CHEN

Tel: (010) 6461 0260

In order to participate in this training, please register before September 6 at 15:00. To register, fill in the form below:

Registration form

La date limite de l'événement est passée

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