Training: Cross Department Communication Skills

August 11, 2017

South China - Guangzhou

Cross Department Communication Skills

Course Objectives

Have you ever had conflicts with colleagues due to a lack of effective cross department communication skills? This comprehensive course provides you with a systematic and in-depth look into all aspects of cross department communication. In this course, you can improve understanding of cross department communication, grasp effective communication skills, deal with conflict successfully and prepare a satisfying meeting. It helps you improve your relationship with colleagues from other department and become a stronger team player, a better listener and a more efficient problem solver.

Who Should Attend?
Managers and team leaders.

Course Outline


  • Importance of cross department communication
  • Problems and resolutions to cross department communication


  • Positive communication characteristics
  • Learning a communication model for increased workplace productivity
  • How to build understanding and acceptance


  • Understand the cause of conflict in workplace
  • Conflict management style assessment: TKI Model
  • Cause and assess conflict management style
  • 6 Steps to resolve conflict


  • Preparation and communication of meetings
  • Common meeting problems and resolutions
  • Improving your ability to deal with difficult members








Mr. Alan Lee worked in a prestigious multinational manufacturer as head of engineering department for 15 years. He has been engaged in business, quality, engineering and customer services improvement for more than 30 years. He was the Chairman of the Hong Kong Leadership Training Association for the years 1994 to 1997 and has been very active in the development of leadership training for the businesses in Hong Kong. He holds a Bachelor of Science Degree in Electrical Engineering from the National Cheng Kung University of Taiwan and a Master of Science Degree in Engineering Business Management from the University of Warwick, UK.



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